Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process to ensure a positive experience.

Eligibility for Returns
Items must be returned in new, unused condition with all original packaging and tags attached. Returns must be initiated within 30 days from the date you received your order. We accept returns for most products, but certain items such as personalized or custom-made decorations may not be eligible for return unless defective.

How to Initiate a Return
To start a return, please log in to your account and go to the Orders section. Select the order you wish to return and follow the prompts to generate a return label. Alternatively, you can contact our support team through the website’s help center for assistance.

Once your return is approved, you will receive instructions on how to ship the items back. Please pack the items securely and include the return form inside the package. We recommend using a trackable shipping method to ensure safe delivery.

Refund Processing
Once we receive your returned item and confirm it meets our return conditions, we will process your refund. Please allow 5–7 business days for the refund to reflect in your original payment method. Please note that shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item shipped).

Exchanges
If you need to exchange an item for a different size, color, or style, please return the original item and place a new order for the desired product. We recommend placing the new order first to ensure availability, as certain items may sell out quickly.

Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will gladly replace the item at no cost or issue a full refund, including return shipping. Photos of the damage may be requested to assist with the claim.

Gift Returns
Items purchased as gifts can be returned for store credit or exchange. If the recipient wishes to return a gift, they may do so following the standard return process. Refunds will be issued to the original purchaser unless otherwise specified.

Final Sale Items
Certain items marked as final sale are not eligible for return or exchange. Please review product details carefully before purchasing.

Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated version on the website. We encourage you to review this page periodically.

For the most up-to-date information and to initiate a return, please visit our help center at christmasnookco.com.