Frequently Asked Questions (FAQ)

Q1: How long does it take to process and ship my order?
A: Orders are typically processed within 1–3 business days after placement. Once processed, your order will be shipped, and you’ll receive a confirmation email with tracking information.

Q2: What are the available shipping options?
A: We offer standard shipping, which usually takes 3–7 business days for delivery within the United States. Expedited shipping may be available at checkout for faster delivery, depending on your location and order contents.

Q3: Do you ship internationally?
A: At this time, we only ship to addresses within the United States. We hope to expand our shipping options in the future.

Q4: How will I know when my order has shipped?
A: Once your order is shipped, you will receive an email confirmation that includes your tracking number. You can use this number to monitor the status and estimated delivery date of your package.

Q5: What should I do if my order arrives damaged or incorrect?
A: If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

Q6: Can I change my shipping address after placing an order?
A: Unfortunately, we cannot modify the shipping address once the order has been processed. Please ensure your address is correct at checkout. Orders returned due to incorrect or undeliverable addresses may require additional fees for re-shipment.

Q7: What happens if my package is lost or stolen after delivery?
A: We are not responsible for packages once they are marked as delivered by the carrier. We recommend providing a secure delivery location or ensuring someone is available to receive the package. If your package appears lost, please contact the carrier directly using the tracking information provided.

Q8: Are there any delays during peak seasons?
A: Yes, during high-volume periods such as the holiday season, order processing and shipping times may be slightly longer than usual. We recommend placing your orders early to ensure timely delivery.

Q9: How are shipping costs calculated?
A: Shipping costs are calculated at checkout based on the destination, the weight of the items, and the selected shipping method.

Q10: Where can I find more information about returns and exchanges?
A: Detailed information about our return and exchange policy can be found on our Returns & Exchanges page. We’re committed to ensuring your satisfaction with every purchase.

For any additional questions, please visit our Help Center or contact us through the website contact form.